Bilingual Consumer Admin II

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee consumer interactions through various channels such as calls, emails, and tasks assigned by the Team Manager.

• Accurately and efficiently record consumer information and service-interaction data.

• Address consumer inquiries within acceptable time limits and provide necessary follow-up feedback.

• Offer outstanding customer experiences by anticipating needs and proactively addressing issues.

• Stay updated on current products, systems, processes, and policies.

• Communicate knowledgeably and professionally in both oral and written formats.

• Inform consumers about TransUnion Canada Credit Bureau products, processes, and relevant regulatory information as applicable.

• Achieve individual goals and meet departmental service-level agreements, including adherence to schedules, quality assurance, average handling/turnaround time, and productivity standards.

• Comply with company and departmental policies, procedures, and compliance regulations.

⛳️ Requirements

• A Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is mandatory.

• Ideally, possess at least 2 years of experience in Customer Service, both Inbound and Outbound.

• Proficient in spoken and written French, with a solid command of English.

• Exceptional customer service abilities, including strong listening skills and the capacity to handle irate consumers effectively.

• Capability to work remotely and independently.

• Strong sense of responsibility.

• Excellent interpersonal skills and the ability to collaborate within a team.

• Highly skilled in computer usage.

• Must reside in South Africa with fibre connectivity; working from outside South Africa is not allowed.

• A minimum 100/100 Mbps fibre line is required, and it must be installed or upgraded by the first day of employment.

• Certain positions necessitate a clear credit record.

🏝️ Benefits

• Remote position offering permanent work-from-home flexibility.

• Occasional in-person attendance at work-related events as decided by management.

• Wellbeing support available for you and your family.

• Competitive rewards package.

• Comprehensive benefits offered.

• Opportunities for meaningful career development.

• Access to global exposure.

• Accredited learning programs available.

• Support for a fibre-ready home environment to ensure confidential and comfortable daily work.