Bilingual Consumer Admin II

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee consumer interactions, which include phone calls, emails, and other responsibilities as assigned by the Team Manager.

• Precisely and effectively document consumer information and data pertinent to service interactions or calls.

• Address consumer inquiries within acceptable time limits, coordinating follow-up actions and offering feedback when immediate resolution isn't feasible.

• Deliver outstanding customer experiences by anticipating needs and proactively addressing issues utilizing available resource tools.

• Keep up-to-date with current product, system, process, and policy information.

• Ensure that both verbal and written communications, including emails, reflect a knowledgeable and professional demeanor.

• Inform consumers about TransUnion Canada Credit Bureau products, processes, and relevant regulatory information when applicable.

• Strive to meet individual goals and departmental service-level agreements, which include adherence to schedules, quality assurance, turnaround times, and productivity standards.

• Comply with company and departmental policies, procedures, and regulatory requirements.

⛳️ Requirements

• A Matric certificate (Grade 12 Matric/A’ Levels/High school certificate) or equivalent is mandatory.

• Ideally, possess a minimum of 2 years of experience in Customer Service, both inbound and outbound.

• Exceptional French communication skills, both spoken and written, along with a good command of English.

• Outstanding customer service abilities, including strong listening skills and proficiency in managing difficult consumer interactions.

• Capability to work independently and remotely.

• Strong sense of responsibility.

• Excellent interpersonal skills and teamwork abilities.

• High level of computer literacy.

• Must work from a fibre-ready home environment that supports confidential and comfortable daily operations.

• Must be located anywhere in South Africa with fibre connectivity; working outside South Africa is prohibited.

• A minimum 100/100 Mbps fibre line must be installed or upgraded by the first day of employment.

• Certain positions require a clean credit history.

• Preference will be given to suitably qualified candidates from designated groups in accordance with the company's Employment Equity plan and targets.

🏝️ Benefits

• Permanent work-from-home flexibility

• Wellbeing support for you and your family

• Access to global exposure

• Accredited learning

• Competitive rewards

• Comprehensive benefits

• Meaningful career development