Bilingual Patient Experience Representative, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver prompt technical assistance, guidance on appropriate usage, and general platform education to patients via email and phone.

• Act as a primary contact for patients accessing their health records and navigating the PocketHealth platform.

• Utilize feedback collected from patients and providers to assist Management and Engineering teams in enhancing the PocketHealth platform's future.

• Provide direct support to patients throughout their care journey.

• Thrive in a dynamic startup environment.

⛳️ Requirements

• Availability to work Monday to Friday, from 11am to 7pm EST OR 12pm to 8pm EST.

• Exceptional communication skills in both French and English, both verbal and written.

• At least 2-3 years of experience in a customer service position involving communication via phone and email (required).

• Excellent organizational abilities and a capacity to manage multiple tasks effectively.

• Experience in or enthusiasm for healthcare is advantageous, though not mandatory.

• Technical support experience is considered a plus.

🏝️ Benefits

• Remote work opportunity.

• Competitive salary and benefits package.

• Stock options available for all employees.

• Four weeks of paid vacation.

• Unlimited paid wellness days.

• Expanded mental health coverage.

• 16 weeks of parental leave top-up.

• Comprehensive health and benefits offerings.

• Equity provided in the form of stock options.