Bilingual Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assess patient records, treatment histories, provider inputs, and relevant documentation to ensure readiness for case action and subsequent processing.

• Implement clinical and operational protocols that facilitate patient enrollment, therapy coordination, case advancement, and access to prescribed treatments.

• Review case activities, follow-up measures, and the quality of documentation to identify inconsistencies, delays, and gaps in processes.

• Analyze barriers to therapy access, coverage challenges, and coordination risks for timely escalation and resolution.

• Interpret program protocols, product guidelines, and operational requirements effectively.

• Offer clear guidance to patients, providers, and internal teams.

• Collaborate with healthcare providers, pharmacies, clinics, and support teams to minimize disruptions in therapy access or administration.

• Maintain standards for adverse event reporting, documentation control, and communication that align with clinical, quality, and regulatory expectations.

⛳️ Requirements

• A Diploma in healthcare or a related field is required.

• Active registration as a Licensed Nurse (RN or RPN/LPN) with the College of Nurses in the respective province of employment is necessary.

• Familiarity with clinical operations, care coordination, and case management processes is essential.

• Understanding of patient support program workflows and therapy access routes is required.

• Knowledge of clinical documentation, record-keeping, and auditing requirements is necessary.

• Familiarity with treatment protocols, therapy administration support, and patient education methods is essential.

• Understanding of reimbursement navigation, coverage processes, and funding support activities is required.

• Knowledge of adverse event reporting, quality control measures, and compliance standards is necessary.

• Ability to accurately interpret clinical, operational, and reimbursement-related information is essential.

• Capability to assess case status, service risks, and barriers to therapy access is required.

• Proficiency in validating documentation and maintaining precise case records is essential.

• Ability to coordinate effectively among patients, providers, pharmacies, clinics, and internal teams is necessary.

• Skill in communicating complex care and program information clearly and professionally is required.

• Ability to ensure case progression through timely follow-up, escalation, and problem resolution is essential.

• Proficiency in auditing case activities and identifying process execution or documentation quality gaps is necessary.

• Commitment to upholding confidentiality, quality standards, and regulatory requirements in daily tasks is essential.

• Bilingual capability is indicated by the role title.

🏝️ Benefits

• Comprehensive medical, dental, and vision care.

• Backup dependent care support.

• Assistance with adoption.

• Coverage for infertility treatments.

• Family building support services.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Opportunities for training programs.

• Resources for professional development.

• Access to mentorship programs.

• Participation in employee resource groups.

• Opportunities for volunteer activities.