Bilingual Emergency Assistance Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver timely, accurate, and effective information along with emergency travel assistance to clients in a fast-paced, 24/7 setting.

• Initiate medical cases and collaborate with Case Management and Claims teams to validate information and obtain approvals for medical services.

• Aid in the processing of invasive or investigative procedures.

• Provide referrals to medical providers and assist in cost containment utilizing the provider network.

• Oversee billing arrangements with medical providers.

• Manage incoming and outgoing communications to update cases and execute action plans.

• Clarify policy coverage and limitations to clients.

• Support clients with online tools and claim submissions.

• Safeguard client confidentiality in compliance with Canada’s Personal Information Protection and Electronic Documents Act.

• Assist with language translation services.

• Employ AI, machine learning, data analytics, and cloud-based tools responsibly, adhering to data governance, security, and ethical-use standards.

⛳️ Requirements

• Completion of post-secondary education.

• At least 6–12 months of experience in a customer service position.

• Exceptional verbal and written communication abilities.

• Professional and articulate telephone demeanor.

• Ability to take initiative and exercise independent judgment in resolving customer inquiries.

• Proficiency in French (reading, writing, and speaking).

🏝️ Benefits

• Language stipend of $1.50 for each hour worked.

• Opportunities for personal and professional development through courses and targeted programs.

• Potential for international mobility and career advancement.

• Access to Work Well health and wellbeing initiatives.

• Flexible scheduling to promote a better work-life balance.