Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualified health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Engage members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address common inquiries and objections while maintaining focus on enrollment.

• Navigate Salesforce CRM and other necessary systems while conversing with members.

• Refer to general health or prescription-related information already available in the system without independently gathering sensitive health data.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and comply with all required privacy and compliance protocols.

⛳️ Requirements

• Prior experience in outbound calling, call center operations, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable following a structured script while ensuring conversations feel natural.

• Capable of confidently managing questions, hesitations, and objections.

• Demonstrates a professional, patient, and empathetic communication style.

• Familiarity with CRM systems and multiple computer applications.

• Strong attention to detail and proficiency in documentation.

• Ability to work independently in a remote setting.

• Dependable attendance and a strong commitment to achieving performance standards.

• Must possess fluency in speaking, reading, and writing in both English and Spanish.

🏝️ Benefits

• $1 differential for night shifts and weekends.

• Incentives available.

• Paid training, generally lasting 1 week.

• Full-time status with 40 hours per week.

• Eligibility for benefits on the 1st of the month following 60 days of employment.

• Opportunity for remote work.