Bilingual Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Arrange appointments with providers for patients, referring physicians, and facilities across various states.

• Relay essential information to patients and staff, including insurance coverage, financial responsibilities, and appointment schedules.

• Deliver warm, friendly, and exceptional customer service.

• Accurately schedule, reschedule, and cancel patient appointments following practice scheduling protocols and tools.

• Provide information regarding services to physicians and other callers.

• Respond promptly to requests from patients, providers, and team members.

• Maintain and update patient information while staying informed about insurance protocols.

• Determine insurance benefits using eligibility systems, online resources, or phone inquiries.

• Clarify benefits and financial obligations to patients and guarantors.

• Address billing inquiries, collect out-of-pocket payments, and process transactions.

• Communicate insurance-related issues and collaborate with billing teams to resolve coverage problems.

• Maintain insurance panels effectively.

• Secure approval for schedule modifications or cancellations.

• Achieve goals and objectives set by management.

• Escalate issues to management as necessary.

• Perform additional duties based on patient needs.

⛳️ Requirements

• Must be bilingual in Spanish.

• Experience with insurance eligibility processes.

• Strong attention to detail.

• Excellent organizational abilities.

• Capability to multi-task and prioritize effectively.

• Ability to collaborate well in a team-oriented setting.

• Commitment to adhering to quality and productivity standards.

• Bachelor’s degree is preferred.

🏝️ Benefits

• Eligible for benefits.