Bilingual Automotive Warranty Adjuster

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate and assess loss and damage related to automobile body claims and other relevant claim categories.

• Confirm claim terms and coverage, verify claim legitimacy, and choose suitable repair methods and pricing.

• Examine warranty agreements, previous notes, and past claims to ascertain coverage.

• Reach out to repair shops to evaluate failures, repair techniques, and parts and labor costs.

• Decide if an independent inspection should be requested.

• Identify preferred repair strategies based on pricing and existing warranty.

• Negotiate costs for labor and parts.

• Authorize repairs in line with warranty contract stipulations and coverage.

• Review total loss claims and confirm eligibility where necessary.

• Assist dealers with unresolved claims by consulting with service personnel and/or customers.

• Provide prompt and effective communication of decisions to claimants and/or the team.

• Achieve departmental productivity goals, including average handle time, first response time, service levels, and compliance with service guidelines.

• Deliver exceptional customer service.

• Engage in coaching and team development sessions, contributing feedback and insights to the claims team.

⛳️ Requirements

• A minimum of 5 years of experience in automotive body repair is preferred.

• Bilingual fluency in English and French is essential.

• An Auto Body Technician Certificate or Estimator certification is preferred but not required.

• Comprehensive understanding of the mechanical functions and body structure of various automobiles and light-duty trucks.

• Strong dedication to client service and ongoing improvement.

• Excellent interpersonal and relationship-building abilities.

• Intermediate computer proficiency, including MS Word, Excel, and Outlook.

• Experience with Audatex or Mitchell estimating systems is beneficial.

• Ability to identify problems, gather data, establish facts, and draw valid conclusions.

• Capability to interpret a wide range of technical instructions.

• Outstanding communication and negotiation skills.

🏝️ Benefits

• Equal Employment Opportunity policy.

• Reasonable accommodations during the recruitment process for applicants with disabilities.

• Additional support and adjustments to recruitment processes, procedures, methods of conveying information, or physical environments when necessary.