Bilingual Medical Receptionist, English and Spanish

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Professionally handle inbound patient calls in both English and Spanish.

• Offer front-office support and address general patient inquiries.

• Direct clinical questions and provider-related requests to the appropriate team member.

• Conduct outbound patient follow-up calls.

• Manage messages, faxes, and patient communications efficiently.

• Schedule, reschedule, cancel, confirm, and remind patients about their appointments.

• Coordinate appointments based on provider availability and fill open slots.

• Follow up on missed appointments and maintain precise schedules.

• Register new patients and gather demographic information.

• Provide registration and intake forms while following up on any incomplete paperwork.

• Update and maintain patient data in EMR/EHR systems.

• Ensure that records and documentation are complete and up-to-date while maintaining confidentiality.

• Verify insurance eligibility and benefits, documenting all insurance information accurately.

• Assist with insurance administration and coordinate with billing personnel.

• Monitor, route, and respond to incoming faxes appropriately.

• Keep front-office records organized.

• Deliver welcoming, professional, and empathetic service to patients.

• Follow up on outstanding administrative issues.

• Communicate effectively with patients, providers, and internal staff.

⛳️ Requirements

• Minimum of 3 years of experience in U.S. healthcare.

• Fluent in both spoken and written English and Spanish.

• Experience in a medical practice, clinic, hospital, or outpatient healthcare environment.

• Exceptional verbal and written communication skills.

• Professional and confident phone demeanor.

• Strong customer service orientation.

• Experience with appointment scheduling and patient registration processes.

• Proficient computer skills and ability to quickly learn new healthcare systems.

• Excellent organizational and multitasking capabilities.

• Strong attention to detail and commitment to follow-through.

• Knowledge of HIPAA and patient confidentiality standards.

• Experience supporting a U.S.-based medical practice is preferred.

• Familiarity with EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms is preferred.

• Experience with insurance eligibility verification is preferred.

• Background in managing high-volume inbound and outbound patient calls is preferred.

• Previous remote work and experience supporting U.S. time zones is preferred.

• Reliable computer or laptop is necessary.

• Stable high-speed internet connection is required.

• Professional headset with microphone is needed.

• A quiet, distraction-free home office is essential.

• Ability to work within the specified U.S. time zone is required.

🏝️ Benefits

• Remote work opportunities.

• Flexibility to work from a quiet, distraction-free home office.