Bilingual Clinical Care RPM LVN

This is a fully remote position, open to applicants in United States.

📋 Description

• Make 70–90 outbound phone calls daily to follow up with patients and address their health concerns.

• Manage incoming phone calls and direct them appropriately based on the urgency of clinical needs.

• Direct non-clinical inbound calls to the relevant departments within the company.

• Oversee and respond to alerts from Remote Patient Monitoring, escalating issues as clinically necessary.

• Work collaboratively with healthcare providers to ensure timely and effective patient care.

• Conduct monthly wellness evaluations and thorough chart reviews.

• Accurately log patient interactions in the clinical platform in real time.

• Achieve or surpass individual and team performance objectives related to care quality, patient engagement, response times, and adherence to protocols.

• Ensure compliance with company policies and relevant regulations.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A valid LVN/LPN license is mandatory.

• Proficient in using computers, electronic medical records (EMRs), and telehealth tools.

• Excellent communication and organizational abilities.

• Bilingual in English and Spanish.

• Minimum internet speed requirement of 50 Mbps download and 10 Mbps upload.

• A hardwired internet connection is necessary.

• Submission of a speed test is required during the offer process.

• A private workspace that complies with HIPAA regulations is essential.

• Availability to work rotating holidays throughout the year is required.

• Must provide coverage for at least two weekends each month.

• Completion of four weeks of mandatory training, Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time.

• Preferred: at least 1 year of nursing experience (experience in RPM, telehealth, or chronic care is advantageous).

🏝️ Benefits

• Evening differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-night differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, subject to active employment and satisfactory performance at the time of payout.

• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance objectives.

• 5% Bilingual Pay Allowance.

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.