Associate Account Director

This is a fully remote position, open to applicants in United States, +5 more locations.

📋 Description

• Take ownership of and implement growth strategies for designated accounts, fostering repeat campaign business, service expansion, and the development of long-term partnerships.

• Oversee daily commercial account management, including the tracking of renewal timelines, identifying opportunities, and ensuring pipeline cleanliness.

• Recognize and cultivate expansion opportunities while engaging leadership in complex or high-value prospects.

• Maintain precise forecasts and proactively identify portfolio risks and opportunities.

• Collaborate with Services, Sales, and Delivery teams to guarantee successful campaign launches and enhance customer impact.

• Establish strong relationships with key customer stakeholders across marketing, social, and digital departments.

• Facilitate strategic discussions and business reviews, involving senior leadership when necessary.

• Keep account maps updated to track stakeholders, decision-makers, and organizational changes.

• Create and uphold Mutual Success Plans linked to measurable customer results.

• Act as a primary contact for daily customer requirements.

• Ensure clients experience measurable business outcomes from creator-led campaigns and managed services engagements.

• Communicate value through business reviews, performance analytics, and strategic discussions.

• Identify potential churn risks and devise mitigation strategies.

• Collaborate with Services to define and execute engagements that enhance customer impact.

• Maintain operational excellence across CRM hygiene, forecasting, and internal communications.

• Utilize AI and automation tools to enhance efficiency and scale account workflows.

• Stay informed about influencer marketing, social platforms, and the broader marketing landscape.

• Refine account planning and stakeholder management informed by performance metrics.

⛳️ Requirements

• 7-9+ years of experience in agency account management, client services, or campaign leadership, including responsibility for client retention, revenue growth, and managing multiple client relationships simultaneously.

• Experience in influencer marketing is essential, encompassing creator strategy, campaign development and execution, measurement, and the operational intricacies of creator-led initiatives.

• Ability to juggle multiple client relationships, prioritize competing demands and deadlines, and coordinate cross-functional delivery teams in a dynamic environment.

• Strong organizational and operational discipline, including management of pipelines, forecasts, and account strategies.

• Capability to foster relationships with customer stakeholders and maintain consistent interaction across accounts.

• Excellent written, verbal, and presentation skills, including effective communication with marketing and digital teams.

• Experience collaborating with Sales, Product, Services, Support, and Finance teams.

• Interest in enhancing strategic account management skills and advancing towards senior account leadership positions.

• Familiarity with utilizing AI, automation, or operational tools to scale customer workflows.

🏝️ Benefits

• Permanent team members are eligible to participate in a variety of benefits plans as part of their overall compensation package.