Account Executive – Pharmacy Benefits

This is a fully remote position, open to applicants in Alabama, +46 more states.

📋 Description

• Develop and nurture relationships with large, complex accounts.

• Take ownership of the complete renewal process.

• Ensure accountability for client satisfaction and engagement.

• Lead internal teams while serving as an advocate for clients.

• Provide updates to executives regarding client statuses and potential risks.

• Represent the Customer Success team during finalist meetings.

• Analyze pharmacy claims data to uncover trends and offer cost-saving recommendations.

• Conduct quarterly and annual business reviews (QBRs).

• Create and uphold strategic action plans for clients.

• Collaborate with clinical pharmacists to discuss formulary changes and clinical program proposals.

• Keep track of drug pipelines, legislative updates, and the competitive PBM landscape.

• Review QBRs, reports, and client communications to ensure they meet executive standards.

• Work with Implementation, Operations, and Pricing teams to address member challenges and guarantee seamless service delivery.

• Mentor Account Managers, Account Specialists, and Account Coordinators.

• Stay informed about client organizations, products, services, news, and changes.

• Maintain and update records for clients.

• Build strong working relationships with Pharmacy Operations, service partners, and client contacts.

• Communicate key client account activities to cross-functional teams.

• Prioritize issues and evaluate escalations that could lead to client attrition risks.

• Willingness to travel up to 25%.

⛳️ Requirements

• 3-5 years of experience as an Account Executive in PBM or health insurance sectors.

• Over 5 years of experience in direct account management or relationship management within healthcare.

• Strong preference for candidates with knowledge of commercial health insurance and pharmacy benefits.

• Ability to interpret complex data sets, such as claims, rebates, and ROI, and convert them into actionable insights for C-suite executives.

• Exceptional executive-level communication and interpersonal skills.

• Proven experience in managing client relationships, documenting expectations and deliverables, engaging stakeholders, and ensuring client satisfaction.

• Capacity to work independently as well as collaboratively within an extended, cross-functional team.

• Initiative to take action with minimal direction.

• Expert skills in conflict resolution.

• A Bachelor's degree or equivalent experience is required.

🏝️ Benefits

• Comprehensive Medical, Pharmacy, Dental, Vision, and Life Insurance including AD&D Insurance.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Program.

• Short-term and long-term disability coverage.

• Discretionary Paid Time Off.

• Paid Company Holidays.

• Wellness Benefits.

• Commuter Benefits.

• Paid Parental Leave.

• Employee Assistance Program (EAP).

• Well-stocked kitchen at office locations.

• Opportunities for professional development and training.

• Various time off programs.

• Support for mental health.

• Potential eligibility for bonuses, commissions, or equity.