Workforce Adoption Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the transition of customer workflows from manual platform usage to execution via AI agents across designated accounts

• Reduce customer time-to-first-agent and expedite time-to-value

• Assist customers in hiring, onboarding, training, and operationalizing SOCi’s AI agents within their business processes

• Organize and conduct discovery sessions, adoption workshops, webinars, and value realization reviews

• Collaborate with Customer Success Managers (CSMs) to identify, prioritize, and capture high-impact AI opportunities

• Work alongside Product teams to address adoption challenges, customer requirements, and feature prioritization

• Equip Sales and Customer Success teams with positioning strategies, messaging, and playbooks

• Convert technical AI functionalities into outcome-driven use cases aligned with ROI, efficiency, and business impact

• Create and enhance repeatable adoption frameworks, enablement materials, and best-practice playbooks

• Recognize adoption obstacles and resolve operational and technical issues

⛳️ Requirements

• 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant customer-facing roles in SaaS

• Proven track record of engaging directly with B2B SaaS clients in post-sale environments

• Demonstrated success in driving software product adoption and influencing user behavior change effectively

• Outstanding communication, presentation, and customer enablement abilities

• Capability to thrive and work collaboratively across cross-functional teams in a dynamic environment

• Bachelor’s degree or equivalent practical experience

• Practical experience with AI-driven solutions or advanced technology in SaaS settings

• Background in serving enterprise or multi-location/franchise customer models

• Proven experience in leading structured customer workshops, enablement sessions, and strategic reviews

• Strong understanding of the SaaS customer lifecycle, user adoption factors, and value realization frameworks

• Industry knowledge or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems

🏝️ Benefits

• Health insurance plans, including dental and vision

• Wellness incentives

• 401(k) plan with employer match

• Flexible paid time off

• Quarterly wellness days

• Paid holidays

• Unique employee engagement programs

• Opportunities for empowering career growth and success