Website Performance Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients.

• Manage full and/or complex account responsibilities.

• Comprehend and clearly communicate customer user challenges while effectively triaging and prioritizing bugs and issues.

• Provide prompt responses to dealership inquiries, resolving most issues on the spot.

• Deliver monthly reports to customers focusing on KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership for consideration.

• Clearly communicate priorities, timelines, and deadlines to clients.

• Utilize Salesforce to develop product backlogs, monitor cases, and assess team efficiency.

• Propel portfolio application growth through upselling, expansion, and upgrades.

• Oversee account progression and outcomes to enhance client retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest improvements for website performance, creative services, third-party advisories, and responsive design enhancements.

⛳️ Requirements

• Bachelor’s degree in a relevant field or an equivalent combination of education and professional experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency work, and/or automotive retail management.

• Familiarity with dealership operations.

• Capability to effectively engage with all levels within the dealership.

• Strong understanding of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Excellent written, verbal, and telephone communication skills, along with strong interpersonal abilities.

• Proficient in customer service and relationship management.

• Ability to work both independently and collaboratively within a team environment.

• Knowledge of Salesforce.

• Proficient with MS Office applications, including Word, Excel, and PowerPoint.

• Understanding of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills with a data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Must reside in the Continental U.S.; preference for candidates in Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15K in annual bonus and commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid vacation time.

• Wellness benefits.

• Various company benefit offerings.