District Manager – Parts & Service

This is a fully remote position, open to applicants in New Hampshire, +1 more state.

📋 Description

• Drive the performance of aftersales across a specified region.

• Collaborate with dealership leadership to implement GM Customer Care & Aftersales initiatives.

• Enhance customer satisfaction and increase revenue.

• Report directly to the Zone Manager of Parts and Service.

• Take ownership of district performance concerning revenue, customer retention, and overall customer experience.

• Provide guidance to dealer leadership and cultivate strategic partnerships.

• Execute CCA programs and initiatives to meet key performance indicators (KPIs).

• Lead standardized processes for dealer communication.

• Evaluate dealership marketing and merchandising strategies, suggesting improvements to boost service lane traffic.

• Create and implement annual business plans based on data-driven insights.

• Assess dealership performance, identify trends, and implement solutions to enhance efficiency and customer satisfaction.

• Address aftersales customer issues related to SPAC, CAC, TAC, goodwill, warranty, and policy requests.

• Monitor KPIs, including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance.

• Utilize expertise in automotive parts and service operations, dealer operating reports, fixed operations analysis tools, profit department structures, and consultative selling.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience is required.

• Minimum of 3 years’ experience in Sales, Service, or Operations, demonstrating a successful history of driving revenue growth.

• Strong knowledge of the automotive industry and business acumen, particularly in service operations, warranty processes, and customer experience management is highly preferred.

• Willingness to travel up to 50% to various locations within the territory.

• Proficient in Microsoft Excel, including skills in data analysis, reporting, and visualization tools.

• Must currently reside in New Hampshire or northern Massachusetts, or be prepared to relocate to Manchester, NH, or an area approved by leadership within 60 days of the start date.

• Must not require GM immigration-related sponsorship now or in the future.

• Must legally be able to operate a motor vehicle and successfully complete a Motor Vehicle Report review.

🏝️ Benefits

• Relocation assistance is available for qualifying candidates according to company policy.

• GM offers benefits that promote employee well-being both at work and at home.

• An inclusive workplace with equal employment opportunity protections.

• Reasonable accommodations are provided for applicants with disabilities.