Property Claims Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic oversight and technical guidance for first-party property claims, which include accelerated, large, and/or high-exposure losses.

• Monitor and oversee the performance of third-party administrators (TPA), including conducting audits, creating performance scorecards, handling escalations, and ensuring adherence to processes.

• Assist adjusters and partners with coverage analysis, determination, subrogation, and resolution strategies.

• Refine and uphold best practices for reserves, authority levels, and resolution thresholds.

• Collaborate with legal partners on strategies, alternative dispute resolution (ADR), and litigation management.

• Lead initiatives aimed at enhancing claims workflows, quality assurance programs, and performance analytics.

• Support both internal and external reporting on trends, monitoring large losses, and tracking exposures.

• Provide insights on claims to leadership, Product, and Underwriting teams to enhance risk selection, policy language, and endorsement strategies.

• Identify trends in jurisdictional risks, legal/regulatory developments, and case law that impact claim outcomes.

• Contribute to enterprise risk management practices.

• Monitor trends in file handling, ensure compliance with resolution strategies, and participate in governance sessions and training reviews.

• Manage and facilitate the adjusting of commercial claims, including large, complex, and high-volume losses.

• Supervise adjusters, TPAs, and vendors to ensure adherence to best practices.

• Track, report on, and analyze key performance indicators (KPIs), quality, and compliance against internal standards.

• Lead the resolution of complex coverage issues and coordinate with legal counsel.

• Collaborate with Underwriting and Product teams on risk and form strategies.

• Oversee catastrophe (CAT) response efforts and coordinate with field vendors.

• Drive strategies related to subrogation and/or risk transfer.

• Identify trends, participate in quality assurance reviews, and support training initiatives.

• Provide reporting and relevant information to senior management.

⛳️ Requirements

• 7+ years of experience in subject matter-specific claims within a desk adjusting environment (MGA, insurer, or TPA).

• Proven experience managing desk adjusting and property claims teams.

• Experience in managing a team or directly handling field adjusting and property claims teams/vendors.

• Demonstrated success in managing TPAs, legal counsel, and claims vendors.

• Advanced understanding of property coverage forms, claim management strategies, and jurisdictional specifics.

• Strong leadership, analytical, and communication skills, with the capability to influence across various functions.

• Proficient in claims system tools, diary management, and performance tracking in a remote-first setting.

• Must possess authorization to work in the United States without current or future visa sponsorship.

• A college degree is preferred.

• Insurance designations are preferred.

• Bilingual abilities are preferred (Spanish, Mandarin, Korean, Arabic, etc.).

🏝️ Benefits

• 100% remote work environment.

• Health insurance provided through Aetna (we cover 100% of the premiums).

• Dental and vision insurance through Guardian (we pay 100% of the premiums).

• Basic life insurance (we cover 100% of the premiums).

• Access to flexible spending accounts (FSA) or health savings accounts (HSA) for those utilizing HSA-eligible plans.

• 401K plan with up to a 4% match and immediate vesting.

• Flexible paid time off (PTO), typically not exceeding approximately 5 weeks per calendar year.

• 12 company-paid holidays each year.

• Continuing education annual stipend.