Website Performance Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage website relationships for a portfolio of automotive dealership clients.

• Lead the vision and execution of website products with a proactive mindset.

• Address dealership inquiries and resolve the majority of issues promptly.

• Oversee product retention and present enhancements that generate revenue and non-revenue opportunities.

• Identify avenues for growth, upselling, expansion, and upgrades within the portfolio.

• Foster and maintain client relationships while prioritizing customer needs.

• Handle full and/or complex account loads effectively.

• Comprehend and articulate user issues while triaging and prioritizing bugs and challenges.

• Produce monthly customer reports that cover KPIs, engagement rates, lead submissions, behavior, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines clearly to customers.

• Utilize Salesforce to create product backlogs, track cases, and measure team performance.

• Monitor account progress and results to enhance external client retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest site performance improvements and enhancements related to creative services, third-party advisements, and responsive design.

⛳️ Requirements

• BS/BA in a relevant field OR an equivalent combination of education and work experience.

• A minimum of 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Understanding of dealership operations and the capability to collaborate with all levels within the dealership.

• Familiarity with digital marketing strategy for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, phone communication, and interpersonal skills.

• Proficient customer service and relationship management abilities.

• Capacity to work independently and as part of a team.

• Knowledge of Salesforce.

• Proficiency in MS Office, including Word, Excel, and PowerPoint.

• Working knowledge of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Availability to support Eastern business hours from 8:30 AM to 5:30 PM.

• Candidates must reside in the Continental U.S.; preference for Eastern or Central time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical, dental, and vision benefits.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Additional company benefit offerings.