Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and cultivate website partnerships for automotive dealership clients

• Lead the vision and execution of website products

• Provide prompt support and responses to dealership inquiries, resolving most issues on the spot

• Enhance product retention and showcase both revenue-generating and non-revenue-generating improvements

• Spot opportunities for growth in portfolio applications, including upsells, expansions, and upgrades

• Develop and sustain client relationships while handling a comprehensive and/or complex account load

• Comprehend and effectively communicate user issues while prioritizing and triaging bugs and challenges

• Deliver monthly reports to customers that encompass KPIs, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and present customer feature requests to leadership

• Share updates on priorities, timelines, and deadlines while offering guidance to customers

• Utilize Salesforce to establish product backlogs, track cases, and assess team productivity

• Independently oversee account progress and outcomes to aid in client retention

• Collaborate with digital, creative services, and other departments to align priorities and requests

• Suggest enhancements for site performance involving creative services, third-party advisement, design responsiveness, and more

• Monitor KPIs such as retention, expansion, engagement, adoption, and advocacy

⛳️ Requirements

• Bachelor's degree in a related field OR a comparable combination of education and experience

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management

• Familiarity with dealership operations

• Capability to work effectively with all levels within the dealership

• Proficient knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, phone communication, and interpersonal skills

• Expertise in customer service and relationship management

• Ability to operate independently and collaborate in a team setting

• Knowledge of Salesforce

• Competence in MS Office, including Word, Excel, and PowerPoint

• Basic understanding of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics

• Strong analytical skills and data-driven mindset

• Must reside in the Continental U.S.; preference for Mountain or Pacific time zones, though all candidates who can support 8:30 AM–5:30 PM PST are encouraged to apply

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with matching contributions

• Paid vacation

• Wellness benefits

• Remote work arrangement