Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients.

• Manage comprehensive and/or intricate account responsibilities.

• Address dealership inquiries and resolve customer concerns.

• Comprehend and convey user challenges while prioritizing and triaging bugs and issues.

• Implement monthly customer reporting that includes engagement rates, lead submissions, behavior analysis, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to management.

• Communicate priorities, timelines, and deadlines effectively to customers.

• Utilize Salesforce to create product backlogs, monitor cases, and assess team performance.

• Promote portfolio application growth through upselling, expansion, and upgrades.

• Oversee account progress and outcomes to aid in client retention.

• Collaborate with digital, creative services, and other teams.

• Recommend enhancements and performance opportunities for sites, including creative services, third-party advisements, and design responsiveness.

• Track KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor’s degree in a related field OR a comparable combination of education and experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Familiarity with dealership operations and the ability to collaborate with all levels within the dealership.

• Proficient understanding of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Possession of Google certifications (Ads, Analytics, Video, Mobile, etc.).

• Strong written, verbal, and phone communication skills, along with interpersonal abilities.

• Customer service expertise and relationship management skills.

• Experience with Salesforce.

• Proficiency in MS Office applications including Word, Excel, and PowerPoint.

• Basic knowledge of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Ability to work independently.

• Availability to support business hours from 8:30 AM to 5:30 PM (PST).

• Candidates must reside within the Continental U.S.; preference for those in Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Comprehensive company benefit offerings.