Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for a portfolio of automotive dealership clients.

• Lead the vision and implementation of website products.

• Provide prompt support and responses to dealership inquiries, resolving most issues immediately.

• Enhance product retention and present both revenue- and non-revenue-generating improvements.

• Identify opportunities for growth, upselling, expansion, and upgrades within the portfolio.

• Foster and maintain client relationships while prioritizing customer needs.

• Oversee a complete and/or intricate account load.

• Comprehend and articulate user issues while triaging and prioritizing bugs and concerns.

• Execute monthly customer reporting that includes KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines effectively to customers.

• Utilize Salesforce to create product backlogs, track cases, and monitor team efficiency.

• Manage account progress and results to ensure external client retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Recommend site performance improvements and enhancements involving creative services, third-party advisements, and design responsiveness.

⛳️ Requirements

• Bachelor’s degree in a relevant field OR a comparable combination of education and work experience.

• A minimum of 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Understanding of dealership operations with the ability to work effectively at all levels within the dealership.

• Practical knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Proficient written, verbal, and phone communication skills along with interpersonal abilities.

• Strong customer service skills and relationship management capabilities.

• Capability to work independently and as part of a team.

• Familiarity with Salesforce.

• Proficiency in MS Office applications, including Word, Excel, and PowerPoint.

• Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills with a data-driven mindset.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical, dental, and vision benefits.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Comprehensive company benefit offerings.