Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for automotive dealership clients.

• Lead the vision and implementation of website products.

• Address dealership inquiries promptly and resolve issues efficiently.

• Ensure product retention while presenting enhancements that generate revenue and non-revenue.

• Foster portfolio application growth through relationship building and upselling opportunities.

• Monitor and enhance customer satisfaction.

• Establish and nurture relationships across a diverse client portfolio.

• Oversee a comprehensive and/or intricate account load.

• Comprehend and communicate user challenges; prioritize and triage bugs and issues.

• Prepare monthly customer reports that include KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and convey customer feature requests to leadership.

• Inform customers about priorities, timelines, and deadlines.

• Utilize Salesforce to create product backlogs, track cases, and assess team performance.

• Drive portfolio growth through upselling, expansion, and upgrades.

• Monitor account progression and results to ensure client retention.

• Collaborate with digital, creative services, and other departments.

• Suggest site performance improvements and enhancements, including creative services, third-party recommendations, and design responsiveness.

⛳️ Requirements

• BS/BA in a related field OR a comparable combination of education and experience.

• At least 2–3 years of progressively successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Understanding of dealership operations and the ability to effectively work with all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, and phone communication skills, along with excellent interpersonal abilities.

• Proficient customer service skills and relationship management capabilities.

• Ability to function effectively in a team environment.

• Knowledge of Salesforce.

• Proficiency in MS Office, including Word, Excel, and PowerPoint.

• Familiarity with HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Capability to work independently.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Candidates must live in the Continental U.S.; preference for those in Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Comprehensive company benefit offerings.