Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website partnerships for automotive dealership clients.

• Lead the vision and execution of website product offerings.

• Quickly address dealership inquiries and resolve most issues on the spot.

• Oversee product retention and present enhancements that generate both revenue and non-revenue benefits.

• Identify areas for growth, upselling, expansion, and upgrades within the portfolio.

• Cultivate and sustain relationships across a diverse client portfolio.

• Handle a complete and/or complex account load effectively.

• Comprehend and convey user challenges while triaging and prioritizing bugs and issues.

• Generate monthly customer reports detailing KPIs, engagement metrics, lead submissions, user behavior, Google Analytics, SEO, and client priorities.

• Evaluate, prioritize, and submit customer feature requests to leadership.

• Share priorities, timelines, and deadlines with customers.

• Utilize Salesforce to establish product backlogs, monitor cases, and assess team performance.

• Supervise account progress and outcomes to enhance external client retention.

• Collaborate with digital, creative services, and other inter-departmental teams.

• Recommend enhancements for site performance, creative services, third-party advisements, and responsive design improvements.

• Monitor KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor's degree in a related field OR an equivalent combination of education and experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency work, or automotive retail management.

• Proven understanding of dealership operations.

• Ability to work effectively with all levels within a dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications, including Ads, Analytics, Video, or Mobile.

• Strong written, verbal, phone communication, and interpersonal skills.

• Proficient in customer service and relationship management.

• Highly motivated self-starter who can thrive in a team environment.

• Knowledge of Salesforce.

• Proficiency in MS Office, including Word, Excel, and PowerPoint.

• Understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills with a data-driven mindset.

• Ability to work independently.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Candidates must reside in the Continental U.S.; preference for Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical, dental, and vision coverage.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Additional company benefits.