Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture relationships with a portfolio of automotive dealership clients

• Manage full and/or complex account responsibilities

• Comprehend and convey user issues while prioritizing and addressing bugs and challenges

• Respond promptly to dealership inquiries and resolve most issues immediately

• Conduct monthly customer reporting that includes KPIs, engagement metrics, lead submissions, user behavior, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and present customer feature requests to leadership

• Communicate priorities, schedules, and deadlines to clients

• Utilize Salesforce to develop product backlogs, monitor cases, and assess team productivity

• Propel portfolio application growth through upselling, expansion, and upgrades

• Oversee account progress and outcomes to foster external client retention

• Collaborate with digital, creative services, and other inter-departmental teams

• Suggest site performance enhancements and initiatives, including creative services, third-party recommendations, and responsive design

• Track retention, expansion, engagement, adoption, and advocacy KPIs

⛳️ Requirements

• Bachelor’s degree in a related field OR a comparable combination of education and experience

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management

• Proven understanding of dealership operations

• Experience effectively interacting with all levels within the dealership

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Google certifications (Ads, Analytics, Video, Mobile, etc.)

• Proficient written, verbal, and phone communication skills, along with strong interpersonal abilities

• Customer service and relationship management skills

• Knowledge of Salesforce

• Proficiency in MS Office, including Word, Excel, and PowerPoint

• Basic understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics

• Strong analytical skills and a data-driven mindset

• Capability to work independently

• Availability to support business hours from 8:30 AM to 5:30 PM PST

• Candidates must reside in the Continental U.S.; preference for Mountain or Pacific time zones

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with matching contributions

• Paid vacation

• Wellness benefits

• Remote work arrangement