Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for a portfolio of automotive dealership clients.

• Transition client support from a reactive stance to a proactive one.

• Lead the vision and execution of website products.

• Respond promptly to dealership inquiries and resolve most issues immediately.

• Enhance product retention and present both revenue-generating and non-revenue-generating improvements.

• Identify opportunities for growth, upsells, expansions, and upgrades within the portfolio.

• Cultivate and maintain client relationships while prioritizing customer needs.

• Oversee a full and/or complex account load.

• Comprehend and articulate user issues while triaging and prioritizing bugs and problems.

• Execute monthly reports for customers covering KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines to clients.

• Utilize Salesforce to create product backlogs, track cases, and assess team efficiency.

• Manage account progress and outcomes to aid in external client retention.

• Collaborate with digital, creative services, and other departments.

• Recommend enhancements and performance opportunities for the site, including creative services, third-party advisements, and responsive design.

⛳️ Requirements

• BS/BA in a related field OR an equivalent combination of education and experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Understanding of dealership operations and the ability to collaborate with all levels within the dealership.

• Proficient knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, phone communication, and interpersonal skills.

• Expertise in customer service and relationship management.

• Capability to work independently as well as in a team setting.

• Familiarity with Salesforce.

• Proficiency in MS Office, including Word, Excel, and PowerPoint.

• Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Must reside in the Continental U.S.; candidates in Mountain or Pacific time zones are preferred.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Various company benefit offerings.