Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for clients in the automotive dealership sector

• Lead the vision and implementation of website product offerings

• Provide swift support and responses to dealership inquiries while resolving issues

• Oversee product retention and propose enhancements that generate both revenue and non-revenue

• Aid in the growth of portfolio applications and strengthen customer relationships

• Track and ensure customer satisfaction

• Establish and nurture relationships across a diverse client portfolio

• Handle a full and/or complex account load

• Comprehend and articulate user challenges; prioritize and triage bugs and issues

• Produce monthly customer reports that encompass KPIs, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and relay customer feature requests to leadership

• Communicate project priorities, timelines, and deadlines to clients

• Utilize Salesforce for creating product backlogs, tracking cases, and monitoring team productivity

• Drive upselling, expansion, and upgrading opportunities in collaboration with Customer Success teams

• Retain external clients and autonomously manage account progress and outcomes

• Collaborate with digital, creative services, and other inter-departmental teams

• Suggest improvements for site performance, creative services, third-party recommendations, and responsive design

• Monitor KPIs such as retention, expansion, engagement, adoption, and advocacy

⛳️ Requirements

• BS/BA in a relevant field OR a comparable combination of education and experience

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency work, and/or automotive retail management

• Strong understanding of dealership operations with the ability to engage with all levels within the dealership

• Practical knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Possession of Google certifications (Ads, Analytics, Video, Mobile, etc.)

• Excellent written, verbal, phone communication, and interpersonal skills

• Proven customer service skills and relationship management abilities

• Demonstrated proficiency in Salesforce

• Strong command of MS Office, including Word, Excel, and PowerPoint

• Familiarity with HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics

• Strong analytical skills and a data-driven mindset

• Capability to work independently

• Availability to support business hours from 8:30 AM to 5:30 PM Eastern Time

• Candidates must reside in the Continental U.S., with a preference for Eastern or Central time zones

• Highly motivated self-starter who can thrive in a team environment

• Exhibits high energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive

🏝️ Benefits

• Up to $15K in annual bonus/commission potential

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan with matching contributions

• Paid vacation

• Wellness programs

• Option for remote work

• Salary-based position