Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website partnerships for automotive dealership clients.

• Lead the vision and execution of website products.

• Quickly address dealership inquiries and resolve most issues on the spot.

• Oversee product retention while presenting both revenue-generating and non-revenue-generating enhancements.

• Foster portfolio application growth through upselling, expansion, and upgrades.

• Establish and nurture relationships within a diverse portfolio of clients.

• Handle full and/or complex account loads efficiently.

• Comprehend and articulate user challenges, triaging and prioritizing bugs and issues effectively.

• Conduct monthly customer reporting that includes KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, rank, and present customer feature requests to leadership.

• Convey priorities, timelines, and deadlines to customers clearly.

• Utilize Salesforce to create product backlogs, manage cases, and monitor team performance.

• Track account progress and outcomes to enhance external client retention.

• Work collaboratively with digital, creative services, and other departments to align priorities and requests.

• Suggest site performance enhancements and improvements involving creative services, third-party advisements, and responsive design.

⛳️ Requirements

• Bachelor's degree in a related field or an equivalent combination of education and work experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, or automotive retail management.

• Strong understanding of dealership operations with the ability to collaborate at all levels within the dealership.

• Proficient knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Possession of Google certifications (Ads, Analytics, Video, Mobile, etc.).

• Excellent written, verbal, phone communication, and interpersonal skills.

• Strong customer service and relationship management abilities.

• Capable of working independently in a team-oriented environment.

• Familiarity with Salesforce.

• Proficient in MS Office, including Word, Excel, and PowerPoint.

• Solid understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM Eastern Time.

• Candidates must reside within the Continental U.S., with a preference for Eastern or Central time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Flexible remote work arrangement.