Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for automotive dealership clients.

• Lead the vision and execution of website products.

• Address dealership inquiries and resolve issues efficiently.

• Oversee product retention and present enhancements that generate both revenue and non-revenue.

• Identify growth opportunities for portfolio applications, including upselling, expansion, and upgrades.

• Develop and maintain client relationships across a diverse or complex account portfolio.

• Comprehend and articulate user issues while prioritizing and triaging bugs and problems.

• Implement monthly customer reporting that includes KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, deadlines, and guidance to customers effectively.

• Utilize Salesforce to create product backlogs, manage cases, and monitor team performance.

• Oversee account progress and outcomes to support client retention efforts.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest site performance and enhancement opportunities involving creative services, third-party advisories, and responsive design.

• Monitor KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• BS/BA in a relevant field or a comparable combination of education and professional experience.

• 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Knowledge of dealership operations and capability to collaborate with all levels of dealership personnel.

• Proficient understanding of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications (Ads, Analytics, Video, Mobile, etc.) are preferred.

• Strong written, verbal, and phone communication skills, along with excellent interpersonal abilities.

• Skills in customer service and relationship management.

• Capacity to work both independently and collaboratively within a team environment.

• Familiarity with Salesforce.

• Proficient in MS Office, including Word, Excel, and PowerPoint.

• Basic knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Must be a resident of the Continental U.S.; preference for Mountain or Pacific time zones, though all applicants who can support PST hours are welcome.

🏝️ Benefits

• Up to $15K in annual bonus/commission potential.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan with matching contributions.

• Paid vacation time.

• Wellness benefits.

• Comprehensive company benefit offerings.