Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for automotive dealership clients.

• Shift website support from a reactive approach to a proactive one while leading the vision and implementation of website products.

• Respond promptly to dealership inquiries and resolve issues effectively.

• Enhance product retention and present both revenue-generating and non-revenue-generating upgrades.

• Support portfolio application growth through upselling, expansion, and upgrades.

• Establish and nurture relationships across a diverse portfolio of clients.

• Oversee full and/or complex account loads.

• Grasp and articulate user challenges while prioritizing and triaging bugs and issues.

• Deliver monthly reports to customers covering KPIs, Google Analytics, SEO, and client priorities.

• Evaluate, prioritize, and communicate customer feature requests to leadership.

• Share priorities, timelines, and deadlines with customers.

• Utilize Salesforce to create product backlogs, track cases, and monitor team performance.

• Manage account progress and outcomes to enhance client retention.

• Collaborate with digital, creative services, and other departments.

• Suggest site performance enhancements and improvements involving creative services, third-party recommendations, and responsive design.

⛳️ Requirements

• BS/BA in a related field or a comparable combination of education and work experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, or automotive retail management.

• Familiarity with dealership operations.

• Ability to collaborate effectively with all levels within the dealership.

• Working knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, phone communication, and interpersonal skills.

• Proficient in customer service and relationship management.

• Capacity to work independently as well as part of a team.

• Knowledge of Salesforce.

• Proficiency in MS Office: Word, Excel, and PowerPoint.

• Familiarity with HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical abilities and data-driven mindset.

• Must be able to work independently.

• Must reside in the Continental U.S.; candidates in Eastern or Central time zones are preferred.

• Availability to support business hours from 8:30 AM to 5:30 PM Eastern.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Additional company benefit offerings.