Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for automotive dealership clients.

• Transition from a reactive approach to a proactive mindset, driving the vision and implementation of website products.

• Quickly respond to dealership inquiries and address most issues on the spot.

• Promote product retention while presenting enhancements that generate revenue and non-revenue benefits.

• Aid in the growth of portfolio applications by identifying expansion opportunities and monitoring customer satisfaction.

• Develop and maintain client relationships across a diverse and/or complex account portfolio.

• Comprehend and communicate user issues while triaging and prioritizing bugs and concerns.

• Produce monthly customer reports that encompass KPIs, Google Analytics, SEO, and customer priorities and expectations.

• Evaluate, prioritize, and relay customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines while offering guidance to customers.

• Utilize Salesforce to create product backlogs, track cases, and monitor team productivity.

• Foster upsell, expansion, and upgrade opportunities in collaboration with Customer Success teams.

• Oversee account progress and outcomes to aid in client retention.

• Work with digital, creative services, and various departments to align priorities and requests.

• Suggest site performance improvements involving creative services, third-party advisements, design responsiveness, and more.

• Support KPIs related to retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor's degree in a related field OR an equivalent mix of education and work experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Proven understanding of dealership operations and the ability to collaborate with all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications (Ads, Analytics, Video, Mobile, etc.) are preferred.

• Proven written, verbal, and phone communication skills, along with strong interpersonal, customer service, and relationship management abilities.

• Highly motivated self-starter who is effective in a team setting.

• Exhibits high energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive.

• Demonstrated proficiency with Salesforce.

• Skilled in MS Office applications, including Word, Excel, and PowerPoint.

• Basic knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Capable of working independently.

• Must be available to support business hours from 8:30 AM to 5:30 PM (PST).

• Candidates must reside within the Continental U.S.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.