Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage website relationships for automotive dealership clients.

• Shift from reactive support to proactive management while driving the vision and execution of website products.

• Quickly respond to dealership inquiries and resolve the majority of issues instantly.

• Enhance product retention and propose both revenue-generating and non-revenue-generating improvements.

• Assist in portfolio application growth through upselling, expanding, and upgrading services.

• Establish and nurture client relationships across a diverse and/or complex account portfolio.

• Comprehend and convey user issues, prioritizing and managing bugs and concerns effectively.

• Execute monthly reports for customers that detail engagement rates, lead submissions, behavior analytics, Google Analytics, SEO metrics, and client priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines to clients.

• Utilize Salesforce to create product backlogs, track cases, and assess team productivity.

• Oversee account progress and outcomes to maintain external client relationships.

• Work alongside digital, creative services, and other departments to align support priorities and requests.

• Suggest improvements for site performance, creative services, third-party advisements, and responsive design.

• Track KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor’s degree in a related field OR a combination of education and relevant work experience.

• A minimum of 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Proven understanding of dealership operations.

• Ability to effectively engage with all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, and phone communication skills, along with interpersonal abilities.

• Customer service expertise and relationship management skills.

• Capability to work independently as well as collaboratively within a team.

• Knowledge of Salesforce.

• Proficiency in MS Office applications including Word, Excel, and PowerPoint.

• Understanding of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM (PST).

• Must reside in the Continental U.S., with a preference for Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15,000 in annual bonus/commission opportunities.

• Medical, dental, and vision insurance.

• 401(k) matching program.

• Paid vacation time.

• Wellness benefits.

• Additional company benefit offerings.