Website Performance Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the website relationship for automotive dealership clients.

• Lead the vision and execution of website products.

• Respond promptly to dealership inquiries and resolve issues effectively.

• Manage product retention and present both revenue-generating and non-revenue-generating enhancements.

• Expand portfolio applications through upselling, expansion, and upgrades.

• Establish and nurture client relationships while overseeing full or complex account loads.

• Understand and articulate user challenges while prioritizing and triaging bugs and issues.

• Execute monthly customer reporting that encompasses KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines effectively to customers.

• Utilize Salesforce to develop product backlogs, track cases, and monitor team performance.

• Manage account progress and outcomes for assigned accounts.

• Collaborate with digital and creative services teams.

• Suggest enhancements for site performance, creative services, third-party advisements, and responsive design improvements.

⛳️ Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and professional experience.

• A minimum of 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, or automotive retail management.

• Familiarity with dealership operations and the ability to engage with all levels within the dealership.

• Working knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, and phone communication skills, along with interpersonal abilities.

• Expertise in customer service and relationship management.

• Capability to work independently as well as collaboratively in a team setting.

• Proficiency in Salesforce.

• Competence in MS Office, including Word, Excel, and PowerPoint.

• Basic understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical abilities and data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM Eastern Time.

• Must reside within the Continental U.S.; preference for Eastern or Central time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical, dental, and vision benefits.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Comprehensive company benefit offerings.