Website Performance Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage relationships with automotive dealership clients regarding their websites

• Lead the vision and execution of website product offerings

• Quickly address dealership inquiries and resolve most issues on the spot

• Oversee product retention while presenting enhancements that generate revenue and non-revenue

• Spot opportunities for growth in portfolio applications, including upselling, expansion, and upgrades

• Establish and nurture relationships with a designated client portfolio

• Handle a comprehensive and/or complex account load

• Comprehend and communicate user challenges, while prioritizing and triaging bugs and issues

• Conduct monthly reporting for customers encompassing KPIs, engagement rates, lead submissions, behavior metrics, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and relay customer feature requests to leadership

• Relay priorities, timelines, and deadlines to clients

• Utilize Salesforce to create product backlogs, manage cases, and oversee team performance

• Track account progress and results to facilitate client retention

• Collaborate with digital, creative services, and various inter-departmental teams

• Suggest site performance improvements and enhancements related to creative services, third-party advisements, and design responsiveness

• Monitor KPIs such as retention, expansion, engagement, adoption, and advocacy

⛳️ Requirements

• BS/BA in a relevant field or a comparable combination of education and professional experience

• At least 2–3 years of progressive and successful experience in digital strategy within the retail automotive sector, automotive agency, and/or automotive retail management

• Understanding of dealership operations and the ability to work effectively across all dealership levels

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, and phone communication skills, along with interpersonal abilities

• Proficient in customer service and relationship management

• Capability to work both independently and as part of a team

• Knowledge of Salesforce platform

• Skilled in MS Office applications, including Word, Excel, and PowerPoint

• Basic understanding of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics

• Strong analytical skills with a data-driven mindset

• Ability to work independently

• Availability to support business hours from 8:30 AM to 5:30 PM Eastern Time

• Candidates must be located in the Continental U.S., preferably in Eastern or Central time zones

🏝️ Benefits

• Up to $15K in annual bonus/commission potential

• Comprehensive medical, dental, and vision benefits

• 401(k) plan with matching contributions

• Paid vacation time

• Wellness benefits

• Additional company benefits offerings