Website Performance Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Develop and sustain relationships with a portfolio of automotive dealership clients.

• Oversee a complete and/or intricate account load.

• Promptly respond to dealership inquiries and resolve most issues on the spot.

• Comprehend and communicate user challenges, while triaging and prioritizing bugs and issues.

• Execute monthly reports for customers that cover KPIs, Google Analytics, SEO, and client priorities.

• Evaluate, prioritize, and present customer feature requests to management.

• Convey priorities, timelines, and deadlines to clients.

• Utilize Salesforce to create product backlogs, track cases, and assess team efficiency.

• Propel portfolio application growth through upselling, expansion, and upgrades.

• Manage account progress and outcomes to bolster external client retention.

• Collaborate with digital, creative services, and various inter-departmental teams.

• Suggest site performance improvements, creative services, third-party recommendations, and enhancements in responsive design.

• Aid in product retention and present enhancements that generate both revenue and non-revenue.

• Monitor and ensure customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in a related field or a comparable combination of education and work experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Proven understanding of dealership operations.

• Established ability to effectively engage with all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, phone communication, and interpersonal skills.

• Demonstrated customer service skills and relationship management abilities.

• Capacity to work independently while being part of a team.

• Proven knowledge of Salesforce.

• Proficient with MS Office: Word, Excel, and PowerPoint.

• Basic knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Ability to support business hours from 8:30 AM to 5:30 PM PST.

• Candidates must live in the Continental U.S.; preference for Mountain or Pacific time zones.

• Current resume and contact information must be submitted.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Comprehensive company benefit offerings.