Website Performance Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage the website relationship for automotive dealership clients.

• Develop and sustain a portfolio of client relationships.

• Oversee full and/or complex account loads.

• Address dealership inquiries and resolve issues promptly.

• Comprehend and articulate user challenges while prioritizing bugs and issues.

• Implement monthly customer reporting that includes KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, deadlines, and guidance to clients.

• Utilize Salesforce to create product backlogs, track cases, and assess team efficiency.

• Propel portfolio application growth through upselling, expansion, and upgrades.

• Manage account progress and outcomes to enhance external client retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest site performance enhancements and improvements involving creative services, third-party advisements, and responsive design.

• Track retention, expansion, engagement, adoption, and advocacy KPIs.

⛳️ Requirements

• BS/BA in a relevant field OR an equivalent combination of education and experience.

• A minimum of 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Demonstrated knowledge of dealership operations.

• Proven ability to effectively collaborate with all levels within a dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, or Mobile.

• Strong written, verbal, and phone communication skills along with interpersonal abilities.

• Expertise in customer service and relationship management.

• Capability to work independently and as part of a team.

• Knowledge of Salesforce.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Working knowledge of HTML, CSS, website strategy, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Ability to support business hours from 8:30 AM to 5:30 PM Eastern Time.

• Candidates must reside within the Continental U.S.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Remote work arrangement.

• Salaried position.