Website Performance Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the website relationship for automotive dealership clients.

• Lead the vision and execution of website products with a proactive mindset.

• Quickly address dealership inquiries and resolve most issues on the spot.

• Oversee product retention while presenting enhancements that generate revenue and non-revenue benefits.

• Facilitate portfolio application growth through upselling, expansion, and upgrade opportunities.

• Develop and sustain client relationships while managing full or complex account portfolios.

• Comprehend and articulate user challenges while identifying and prioritizing bugs and issues.

• Conduct monthly customer reporting that includes KPIs, engagement metrics, lead submissions, behavior analysis, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines while providing guidance to customers.

• Utilize Salesforce to create product backlogs, track cases, and monitor team performance.

• Independently manage account progress and results to retain external clients.

• Collaborate with digital, creative services, and other departments to align priorities and assist dealers.

• Suggest improvements and enhancements for site performance, including creative services, third-party advisements, and responsive design.

⛳️ Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.

• A minimum of 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency work, and/or automotive retail management.

• Understanding of dealership operations and the ability to work effectively with all dealership levels.

• Knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications (Ads, Analytics, Video, Mobile, etc.) are preferred.

• Strong written, verbal, and phone communication skills along with interpersonal skills.

• Excellent customer service and relationship management abilities.

• Capacity to work independently within a team environment.

• Familiarity with Salesforce.

• Proficiency in MS Office applications: Word, Excel, and PowerPoint.

• Basic understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM Eastern Time.

• Candidates must reside in the Continental U.S., with a preference for Eastern or Central time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Remote work arrangement.