Website Performance Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage website relationships for automotive dealership clients

• Lead the vision and execution of website products

• Address dealership inquiries and resolve any issues

• Oversee product retention and present enhancements that generate both revenue and non-revenue

• Expand portfolio applications through upselling, expansion, and upgrades

• Develop and sustain client relationships while managing complex account loads

• Comprehend and articulate user challenges while prioritizing and triaging bugs and issues

• Deliver monthly customer reporting that includes KPIs, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and present customer feature requests to leadership

• Inform customers about priorities, timelines, and deadlines

• Utilize Salesforce to create product backlogs, track cases, and oversee team efficiency

• Monitor account progress and results to enhance external client retention

• Collaborate with digital and creative services teams to align priorities and requests

• Suggest enhancements for site performance, creative services, third-party advisements, and improvements in responsive design

⛳️ Requirements

• Bachelor’s degree in a related field OR a comparable combination of education and experience

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management

• Familiarity with dealership operations and the ability to engage with all levels within the dealership

• Practical knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Google certifications (Ads, Analytics, Video, Mobile, etc.)

• Strong written, verbal, phone communication, and interpersonal skills

• Proven customer service skills and relationship management capabilities

• Capability to work autonomously and collaboratively in a team setting

• Experience with Salesforce

• Proficiency in MS Office, including Word, Excel, and PowerPoint

• Basic knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics

• Excellent analytical skills and a data-driven mindset

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with matching

• Paid vacation

• Wellness benefits

• Company benefit offerings