Website Performance Manager

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Develop and nurture relationships with a portfolio of automotive dealership clients.

• Manage full and/or complex account loads.

• Comprehend and articulate customer issues, prioritizing and triaging bugs and concerns.

• Quickly address dealership inquiries and resolve most issues on the spot.

• Prepare monthly customer reports detailing KPIs, engagement rates, lead submissions, behavior, Google Analytics, SEO, priorities, and expectations.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines effectively to customers.

• Utilize Salesforce to create product backlogs, track cases, and assess team efficiency.

• Propel portfolio application growth through upselling, expansion, and upgrades.

• Oversee account progress and outcomes to aid in external client retention.

• Collaborate with digital, creative services, and other departments to align on priorities and requests.

• Suggest site performance improvements, creative services, third-party recommendations, and enhancements in responsive design.

⛳️ Requirements

• BS/BA in a related field or an equivalent combination of education and experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Familiarity with dealership operations and capability to work effectively with all levels of a dealership.

• Practical knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, phone communication, and interpersonal skills.

• Proven customer service and relationship management abilities.

• Capacity to work independently as well as collaboratively within a team environment.

• Knowledge of Salesforce.

• Proficiency in MS Office: Word, Excel, and PowerPoint.

• Basic understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Remote work arrangement.