Website Performance Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Take charge of website relationships for automotive dealership clients.

• Lead the vision and execution of website products.

• Address dealership inquiries and resolve any arising issues.

• Oversee product retention while presenting enhancements that generate both revenue and non-revenue.

• Expand portfolio applications through relationship development and upselling opportunities.

• Cultivate and sustain client relationships while managing complex account loads.

• Comprehend and express customer challenges; triage and prioritize bugs and issues effectively.

• Produce monthly customer reports detailing KPIs, engagement, lead submissions, behavior, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Convey priorities, timelines, and deadlines to customers.

• Utilize Salesforce to establish product backlogs, track cases, and monitor team efficiency.

• Manage account progress and outcomes to enhance external client retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest enhancements for site performance, creative services, third-party advisements, and improvements in responsive design.

⛳️ Requirements

• Bachelor’s degree in a related field OR a combination of equivalent education and work experience.

• A minimum of 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency work, and/or automotive retail management.

• Knowledge of dealership operations and the ability to interact with all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, encompassing SEM, display, SEO, Google Ads, and Bing.

• Google certifications (Ads, Analytics, Video, Mobile, etc.) are preferred.

• Strong written, verbal, telephonic communication, and interpersonal skills.

• Excellent customer service abilities and relationship management skills.

• Capability to work independently within a team setting.

• Proficient in Salesforce.

• Competence in MS Office, including Word, Excel, and PowerPoint.

• Basic knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills with a data-driven mindset.

• Availability to support Eastern business hours from 8:30 AM to 5:30 PM.

• Must reside within the Continental U.S.; preference for Eastern or Central time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Additional company benefit offerings.