Website Performance Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the website relationship for clients in the automotive dealership sector.

• Lead the vision and execution of website product offerings.

• Provide swift support and responses to dealership inquiries, resolving most issues immediately.

• Manage product retention while showcasing enhancements that generate both revenue and non-revenue benefits.

• Assist in the growth of portfolio applications and foster client relationships.

• Monitor and ensure customer satisfaction.

• Cultivate and sustain relationships across a diverse client portfolio.

• Manage a full and/or complex account load effectively.

• Comprehend and communicate user challenges, triaging and prioritizing bugs and issues accordingly.

• Execute monthly customer reports that encompass KPIs, Google Analytics, SEO, and client priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines to clients.

• Utilize Salesforce to establish product backlogs, track cases, and monitor team performance.

• Drive upsell, expansion, and upgrade initiatives to enhance customer lifetime value.

• Independently manage account progress and outcomes to retain external clients.

• Collaborate with digital, creative services, and various departments to align priorities and requests.

• Suggest site performance improvements and enhancements involving creative services, third-party advisements, and responsive design.

⛳️ Requirements

• Bachelor's degree in a related field or a comparable combination of education and work experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Proven knowledge of dealership operations.

• Capability to effectively collaborate with all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Strong written, verbal, phone communication, and interpersonal skills.

• Customer service expertise and relationship management skills.

• Ability to function well within a team environment.

• Proficiency in Salesforce.

• Skilled in MS Office, including Word, Excel, and PowerPoint.

• Working knowledge of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Ability to work independently.

• Availability to support Eastern business hours from 8:30 AM to 5:30 PM.

• Candidates must reside in the Continental U.S.; preference for Eastern or Central time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Additional company benefit offerings.