Website Performance Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients

• Oversee a complete and/or intricate account load

• Comprehend and articulate customer issues, prioritize tasks, and address bugs

• Implement monthly customer reporting that includes KPIs, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and present customer feature requests to leadership

• Communicate priorities, timelines, and deadlines effectively to customers

• Utilize Salesforce to create product backlogs, track cases, and assess team efficiency

• Propel portfolio application growth through upselling, expansion, and upgrades

• Manage account progress and outcomes to enhance external client retention

• Collaborate with digital, creative services, and other teams

• Suggest site performance improvements and enhancements, including creative services, third-party advisements, and responsive design

• Track KPIs such as retention, expansion, engagement, adoption, and advocacy

⛳️ Requirements

• BS/BA in a relevant field OR an equivalent combination of education and professional experience

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management

• Insight into dealership operations with the ability to work with all levels within the dealership

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Possession of Google certifications such as Ads, Analytics, Video, or Mobile

• Strong written, verbal, phone communication, and interpersonal skills

• Proficient in customer service and relationship management

• Capability to work independently as well as in a team setting

• Knowledge of Salesforce

• Proficiency in MS Office, including Word, Excel, and PowerPoint

• Understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics

• Strong analytical skills and data-driven mindset

• Availability to support business hours from 8:30 AM to 5:30 PM PST

• Must be a resident of the Continental U.S.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with matching

• Paid vacation

• Wellness benefits

• Company benefit offerings