Website Performance Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manage website partnerships for automotive dealership clients

• Lead the vision and execution of website products

• Quickly address dealership inquiries and resolve issues

• Oversee product retention while presenting enhancements that generate revenue and those that do not

• Identify opportunities for growth within the portfolio, including upsells, expansions, and upgrades

• Develop and sustain relationships across a diverse client portfolio

• Handle full and/or complex account responsibilities

• Comprehend and articulate user challenges while prioritizing and addressing bugs and issues

• Implement monthly customer reports highlighting KPIs, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and communicate customer feature requests to leadership

• Convey priorities, timelines, and deadlines to customers

• Utilize Salesforce to create product backlogs, manage cases, and assess team efficiency

• Track account progress and results to aid in client retention

• Collaborate with digital, creative services, and other departments to align priorities and requests

• Suggest enhancements for site performance, creative services, third-party advisements, and responsive design improvements

• Monitor KPIs including retention, expansion, engagement, adoption, and advocacy

⛳️ Requirements

• Bachelor's degree in a related field OR an equivalent combination of education and work experience

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, or automotive retail management

• Familiarity with dealership operations

• Ability to collaborate effectively with all levels within the dealership

• Knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Google certifications (Ads, Analytics, Video, Mobile, etc.)

• Strong written, verbal, and phone communication skills, along with interpersonal skills

• Customer service and relationship management expertise

• Capability to work both independently and as part of a team

• Proficiency in Salesforce

• Competency with MS Office applications, including Word, Excel, and PowerPoint

• Familiarity with HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics

• Strong analytical skills and data-driven mindset

• Availability to support business hours from 8:30 AM to 5:30 PM PST

• Must reside in the Continental U.S.; preference for Mountain or Pacific time zones, though all applicants capable of supporting PST business hours are encouraged to apply

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with matching contributions

• Paid vacation

• Wellness benefits

• Additional company benefit offerings