Website Performance Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and nurture relationships with a portfolio of automotive dealership clients.

• Oversee a comprehensive and/or intricate account load.

• Engage with customers to identify and articulate user challenges, prioritizing bugs and issues accordingly.

• Prepare and present monthly customer reports that include KPIs, engagement metrics, lead submissions, behavior analytics, Google Analytics insights, SEO performance, and customer expectations.

• Evaluate, prioritize, and communicate customer feature requests to the leadership team.

• Convey priorities, timelines, and deadlines while offering prompt guidance.

• Utilize Salesforce to establish product backlogs, track cases, and assess team productivity.

• Propel portfolio application growth through upselling, expansion, and upgrades.

• Monitor account progress and outcomes to assist in external client retention.

• Collaborate with digital, creative services, and other cross-departmental teams.

• Suggest enhancements for site performance, creative services, third-party advisements, and improvements in responsive design.

• Track KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and professional experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Proven understanding of dealership operations.

• Demonstrated ability to effectively collaborate with all levels within the dealership.

• Solid working knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, Bing, etc.

• Google certifications (Ads, Analytics, Video, Mobile, etc.).

• Excellent written, verbal, and phone communication skills along with strong interpersonal abilities.

• Exceptional customer service skills and a proven capacity for relationship management.

• Highly driven self-starter with the ability to work effectively in a team setting.

• Energetic, enthusiastic, resilient, determined, proactive, and relentless in approach.

• Demonstrated proficiency with Salesforce.

• Skilled in MS Office applications including Word, Excel, and PowerPoint.

• Familiarity with HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical capabilities and a data-driven mindset.

• Ability to work independently.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.