Website Performance Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and sustain relationships with a portfolio of automotive dealership clients.

• Act as the primary contact for clients regarding website relationships, driving the vision and delivery of website products.

• Address dealership inquiries promptly and resolve most issues immediately.

• Oversee product retention and present enhancements that generate both revenue and non-revenue benefits.

• Foster portfolio application growth through upselling, expansion, and upgrade opportunities.

• Comprehend and articulate user challenges while prioritizing and managing bugs and issues effectively.

• Conduct monthly customer reporting on engagement rates, lead submissions, behavior, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines to customers while offering guidance.

• Utilize Salesforce to create product backlogs, track cases, and assess team efficiency.

• Independently manage account progress and outcomes to support external client retention.

• Collaborate with digital, creative services, and various departments to align client priorities and requests.

• Recommend improvements for site performance, creative services, third-party advisements, and responsive design enhancements.

• Monitor KPIs including retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor’s degree in a related field OR an equivalent combination of education and experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Proven understanding of dealership operations.

• Demonstrated ability to effectively collaborate with all levels within the dealership.

• Solid working knowledge of digital marketing strategies for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.).

• Google certifications (Ads, Analytics, Video, Mobile, etc.).

• Excellent written, verbal, and phone communication as well as interpersonal skills.

• Strong customer service abilities and exceptional relationship management skills.

• Highly motivated self-starter capable of thriving in a team environment.

• Energetic, enthusiastic, resilient, determined, proactive, relentless, and driven.

• Familiarity with Salesforce is essential.

• Proficient in MS Office applications including Word, Excel, and PowerPoint.

• Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical capabilities and data-driven thinking.

• Ability to work independently as well.

• Candidates must reside in the Continental U.S., with preference for those in Mountain or Pacific time zones, but all are welcome to apply who can support business hours from 8:30 AM to 5:30 PM (PST).

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness programs.

• Various company benefits.