Website Performance Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manage website relationships for automotive dealership clients.

• Lead the vision and execution of website products.

• Provide prompt support and solutions for dealership inquiries and issues.

• Promote product retention and introduce enhancements that generate both revenue and non-revenue.

• Aid in portfolio application growth while strengthening customer relationships.

• Track and ensure customer satisfaction.

• Develop and sustain relationships with a portfolio of clients.

• Oversee a full and/or complex account load.

• Comprehend and communicate user challenges, while prioritizing bugs and issues.

• Deliver monthly customer reports that include engagement rates, lead submissions, behavior analytics, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Relay priorities, timelines, and deadlines to customers.

• Utilize Salesforce for creating product backlogs, tracking cases, and monitoring team performance.

• Generate upsell, expansion, and upgrade opportunities alongside Customer Success counterparts.

• Manage account progress and outcomes to facilitate external client retention.

• Collaborate with digital, creative services, and other teams to align client priorities and requests.

• Suggest enhancements for site performance, creative services, third-party advisements, and responsive design improvements.

⛳️ Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• In-depth understanding of dealership operations.

• Proven ability to effectively collaborate with all levels within the dealership.

• Strong working knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, and more.

• Excellent written, verbal, and phone communication skills, along with strong interpersonal abilities.

• Solid customer service skills and exceptional relationship management capabilities.

• Highly motivated self-starter with the ability to work effectively in a team environment.

• High energy, enthusiasm, resilience, determination, proactivity, and a strong drive to succeed.

• Familiarity with Salesforce.

• Proficient in MS Office applications including Word, Excel, and PowerPoint.

• Knowledge of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Ability to work independently.

• Availability to support business hours from 8:30 AM to 5:30 PM (PST).

• Candidates must reside within the Continental U.S.

🏝️ Benefits

• Up to $15K in annual bonus/commission potential.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching.

• Paid vacation.

• Wellness benefits.

• Additional company benefit offerings.