Website Performance Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage website relationships for automotive dealership clients.

• Lead the vision and execution of website product offerings.

• Address inquiries from dealerships and resolve any issues that arise.

• Ensure product retention while presenting enhancements that generate revenue and non-revenue opportunities.

• Expand portfolio applications through upselling, growth, and upgrades.

• Develop and sustain client relationships across a diverse or complex account portfolio.

• Comprehend and communicate user challenges, triage issues, and prioritize bug fixes.

• Produce monthly customer reports that encompass KPIs, Google Analytics, SEO, and client priorities.

• Evaluate, prioritize, and communicate customer feature requests to leadership.

• Convey priorities, timelines, deadlines, and guidance to customers effectively.

• Utilize Salesforce to establish product backlogs, track cases, and assess team performance.

• Oversee account progress and outcomes to facilitate client retention.

• Collaborate with digital teams, creative services, and other departments.

• Suggest enhancements for site performance, creative services, third-party recommendations, and responsive design improvements.

• Monitor KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor’s degree in a relevant field OR a comparable combination of education and work experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Familiarity with dealership operations.

• Capacity to work effectively with all levels within the dealership.

• Practical knowledge of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Possession of Google certifications (Ads, Analytics, Video, Mobile, etc.).

• Strong written, verbal, phone communication, and interpersonal abilities.

• Skills in customer service and relationship management.

• Capability to work independently as well as collaboratively in a team setting.

• Knowledge of Salesforce.

• Proficient in MS Office, including Word, Excel, and PowerPoint.

• Familiarity with HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Remote work options.