Website Performance Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Take charge of the website relationship for automotive dealership clients.

• Lead the vision and implementation of website products.

• Provide swift support and responses to dealership inquiries, resolving most issues on the spot.

• Oversee product retention and propose both revenue- and non-revenue-generating enhancements.

• Discover opportunities for growth, upselling, expansion, and upgrades within the portfolio.

• Foster and maintain relationships across a diverse client portfolio.

• Manage a comprehensive and/or intricate account load.

• Comprehend and express user issues while triaging and prioritizing bugs and concerns.

• Execute monthly reporting for customers, covering KPIs, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Communicate priorities, timelines, and deadlines effectively to customers.

• Utilize Salesforce to establish product backlogs, track cases, and monitor team performance.

• Oversee account progress and outcomes to enhance external client retention.

• Collaborate with digital, creative services, and other departmental teams.

• Suggest enhancements for site performance, including creative services, third-party advice, and responsive design.

• Monitor KPIs such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor’s degree in a relevant field OR an equivalent combination of education and experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Understanding of dealership operations with the capability to work effectively at all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications, including Ads, Analytics, Video, or Mobile.

• Strong written, verbal, phone communication, and interpersonal skills.

• Customer service and relationship management expertise.

• Ability to work autonomously and collaboratively in a team setting.

• Knowledge of Salesforce.

• Proficient in MS Office, including Word, Excel, and PowerPoint.

• Basic understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills with a data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Candidates must reside in the Continental U.S.; preference for Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Remote work arrangement.

• Salaried position.