Website Performance Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Maintain and manage relationships with website clients in the automotive dealership sector.

• Lead the vision and implementation of website products.

• Address dealership inquiries swiftly and resolve most issues on the spot.

• Oversee product retention and suggest enhancements that generate revenue as well as those that do not.

• Contribute to portfolio growth through relationship development and upsell possibilities.

• Establish and nurture client relationships across a diverse and/or complex account portfolio.

• Comprehend and articulate customer challenges, effectively triaging and prioritizing bugs and issues.

• Execute monthly reports for customers, detailing engagement statistics, lead submissions, behaviors, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to the leadership team.

• Communicate priorities, schedules, and deadlines to customers.

• Utilize Salesforce to develop product backlogs, manage cases, and monitor team performance.

• Work collaboratively with Customer Success teams to drive upsell, expansion, and upgrades, enhancing customer lifetime value.

• Track account progress and results to bolster client retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest improvements for site performance, creative services, third-party advisement, and responsive design.

⛳️ Requirements

• Bachelor’s degree in a related field OR a combination of education and experience equivalent to it.

• At least 2-3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, or automotive retail management.

• Solid understanding of dealership operations and the ability to interact with all levels within the dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, etc.

• Excellent written, verbal, and phone communication skills, along with strong interpersonal abilities.

• Proficient customer service skills and relationship management capabilities.

• Capacity to work autonomously as well as within a team setting.

• High energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive.

• Knowledge of Salesforce.

• Proficiency in MS Office, including Word, Excel, and PowerPoint.

• Understanding of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and a data-driven mindset.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Candidates must live in the Continental U.S., with a preference for those in Mountain or Pacific time zones.

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Paid vacation.

• Wellness benefits.

• Remote work arrangement.