Water Safety Account Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Retain and expand an assigned portfolio of Water Safety accounts through consistent and high-quality service.

• Establish and nurture relationships with key decision-makers and stakeholders across facilities, operations, infection control, and administration.

• Increase revenue by identifying and delivering solutions such as Water Management Programs, filters, supplemental disinfection, Legionella testing, and remediation products.

• Facilitate contract renewals and ensure current agreements are upheld for each account.

• Conduct regular business reviews.

• Oversee compliance outcomes for assigned clients, ensuring that the Water Management Program and regulatory requirements are actively met.

• Organize client Water Safety Committee meetings, clarify agendas, and document results.

• Maintain compliance logs, communicate issues of non-compliance and remediation strategies, and execute off-ramp plans for clients who remain persistently non-compliant.

• Coordinate Legionella sampling through direct collection, client collaboration, or Water Quality Engineers.

• Ensure that service reports, lab reports, Legionella test results, and disinfection reports are accurately documented.

• Implement new Water Management Programs in collaboration with the Water Safety Product Manager.

• Drive implementation through verification and validation steps as defined by ANSI/ASHRAE Standard 188 and each client's program.

• Act as the primary day-to-day technical resource for clients.

• Address compliance inquiries, interpret program requirements, and guide facility representatives.

• Conduct or assist with environmental and facility risk assessments.

• Escalate any product, content, or technical resource gaps to the Water Safety Product Manager.

⛳️ Requirements

• ASSE 12080 Legionella Water Safety and Management Certification is strongly preferred and must be obtained within one year of hire.

• A bachelor's degree is preferred.

• Additional relevant certifications in the water safety/water treatment industry (e.g., CWT) are advantageous.

• Familiarity with Legionella risk management, ANSI/ASHRAE Standard 188/514, AAMI ST-108, and water safety compliance.

• Experience in water safety, water treatment, environmental health, engineering, microbiology, or related technical fields.

• Background in account management, client services, or compliance-driven programs.

• Demonstrated ability to manage a multi-account portfolio effectively, with strong documentation, scheduling, and follow-through skills.

• Excellent communication abilities, capable of translating complex regulatory requirements into clear language for facility contacts and decision-makers.

• Comfort in engaging in difficult conversations with non-compliant clients and guiding them toward resolution.

• Experience in building relationships with stakeholders at various levels within a client organization.

• Proficient in CRM, Microsoft Office, and other relevant business systems.

• Willingness to travel 25-50% of the time.

• Must maintain a valid driver's license.

🏝️ Benefits

• Medical and Dental Insurance with generous employer contributions.

• HSA contributions.

• 401(k) with company matching.

• Life Insurance.

• PTO and paid holidays, including HOH's year-end holiday break.

• Company-wide profit-sharing program.

• Ongoing professional development opportunities.

• Technical training.

• Industry education.

• Leadership development opportunities.

• Supportive leaders who invest in their teams and create meaningful opportunities for growth and connection.