Water Safety Account Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Retain and expand a designated portfolio of Water Safety accounts by providing consistent, high-quality service.

• Develop and sustain relationships with key decision-makers and stakeholders across facilities, operations, infection control, and administration.

• Increase revenue by identifying and delivering solutions that meet evolving compliance demands, such as Water Management Programs, filters, supplemental disinfection, Legionella testing, and remediation products.

• Facilitate contract renewals and maintain existing agreements for each account.

• Conduct scheduled business reviews following HOH service guidelines.

• Own compliance outcomes for assigned clients, ensuring adherence to the requirements of active Water Management Programs and relevant regulatory standards.

• Facilitate Water Safety Committee meetings, ensuring agenda clarity and documenting outcomes.

• Maintain up-to-date compliance logs, communicate non-compliance issues with a remediation plan, and execute off-ramp strategies for persistently non-compliant clients.

• Coordinate Legionella sampling via direct collection, client coordination, or collaboration with Water Quality Engineers.

• Ensure that service reports, lab reports, Legionella test results, and disinfection reports are accurately recorded in the system of record.

• Implement new Water Management Programs in collaboration with the Water Safety Product Manager, overseeing onboarding execution and client-facing delivery.

• Drive implementation through verification and validation steps as defined by ANSI/ASHRAE Standard 188 and each client's specific program.

• Serve as the primary technical resource for clients on a day-to-day basis.

• Address compliance inquiries, interpret program requirements, and guide facility contacts through their obligations.

• Conduct or assist with environmental and facility risk assessments.

• Escalate any product, content, or technical resource deficiencies to the Water Safety Product Manager.

⛳️ Requirements

• ASSE 12080 Legionella Water Safety and Management Certification is strongly preferred and must be obtained within one year of hire.

• A bachelor's degree is preferred.

• Additional relevant certifications in the water safety/water treatment industry (e.g., CWT) are advantageous.

• Working knowledge of Legionella risk management, ANSI/ASHRAE Standard 188/514, AAMI ST-108, and water safety compliance.

• Experience in water safety, water treatment, environmental health, engineering, microbiology, or related technical fields.

• Background in account management, client services, or compliance-oriented programs.

• Proven capability to manage a multi-account portfolio with strong documentation, scheduling, and follow-through.

• Excellent communication skills, with the ability to simplify complex regulatory requirements for facility contacts and decision-makers.

• Comfort in having challenging conversations with non-compliant clients and guiding them to resolution.

• Experience in building relationships with stakeholders at various levels within client organizations.

• Proficiency in CRM, Microsoft Office, and related business systems.

• Willingness to travel 25-50% of the time.

• Must maintain a valid driver's license.

🏝️ Benefits

• Medical and Dental Insurance with generous employer contributions.

• HSA contributions.

• 401(k) with company matching.

• Life Insurance.

• PTO and paid holidays, including HOH's year-end holiday break.

• Company-wide profit-sharing program.

• Ongoing professional development.

• Technical training.

• Industry education.

• Leadership development opportunities.

• Caring leaders who invest in people and create meaningful opportunities for growth and connection.