Warranty Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Register and verify incoming warranty claims in accordance with policy terms.

• Submit claims via manufacturer portals and monitor their outcomes.

• Follow up on outstanding decisions and escalate any cases that are stalled.

• Provide customers with updates at each stage of the claim process.

• Reconcile approved claims with credits received.

• Maintain precise records of claims and all supporting documentation.

• Manage the complete warranty claims process for a UK business.

• Verify entitlement, submit claims to manufacturers, follow up on decisions, and keep customers informed.

⛳️ Requirements

• Proven experience in claims, warranty processing, or high-volume case administration.

• Proficient in navigating supplier or manufacturer portals.

• Excellent attention to detail, especially when verifying entitlement and dates.

• Ability to communicate clearly and patiently in written English for customer updates.

• Capable of managing a caseload without losing track of open items.

• Background in the automotive, appliance, or equipment sectors (preferred).

• Experience in reconciling credits or supplier invoices (preferred).

• Familiarity with ticketing systems like Zendesk (preferred).

🏝️ Benefits

• Fully remote position, allowing work from anywhere in South Africa.

• Operating hours aligned with UK business hours, from 09:00 to 17:00 UK time (11:00 to 19:00 SAST).

• Direct involvement with an established UK business.

• Long-term, stable employment with opportunities for growth.